Benz C6 OEM DOIP VCI Not used with Xentry Solution

I purchased the BENZ C6 OEM DOIP Xentry Diagnosis and am having some issues with it. It appears that it cannot communicate with a Xentry. I do have my own WLAN dongle since one was not provided but am unsure if i set up the dongle correctly or what else needs to be done to get it connected. I questioned the seller’s engineer and finally they help me connected it to the vehicle by Teamviewer.

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Image 1: VCI cannot be used. Firmware is older than the installed program version.

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Image 2: Not paired with Xentry Diagnosis VCI.

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Image 3: WLAN stick of diagnosis computer not found.

The seller help me by Teamviewer:

I have Benz software installed not on the desktop. When the seller help me by Teamviewer, they may also double click that Mercedes Icon at the top and all the shortcuts are there.

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The engineer replied:

This is c6 wifi, the password is 12345678, if you need to connect to c6 wifi, the remote will be disconnected.

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And I questioned:

Got it, do i need to use the wireless dongle to connect to it or can I use my laptops built in adaptor?

The engineer replied:

No. If you use wireless connection, you need to disconnect the usb cable.

If your computer has a built-in wireless network card, you don’t need this dongle:

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Finally! Thanks to his quick help I connected it to the vehicle.

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Hope it helps if you have the same problem.

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